Office Information

Office Information

building-front

North Park Pediatrics was established in 1983. Prior to moving to our current location, the practice was located in an office on Vale Road in Bel Air, MD.

Address:

4 C North Avenue
Suite 403
Bel Air, MD 21014

Phone Numbers:

Phone: 410-879-5170
Phone: 410-838-9142
Fax: 410-838-6453

Hours of Operation:

Monday – Friday
8:45 am – 4:45 pm

Saturday:
Morning only starting at 8:45 am for sick & urgent care, must call by 10:30 am.

Appointments

Patients are seen by appointment only.

Please bring the following to every appointment:

  • Insurance Card
  • Copay
  • Parent Photo ID

We accept cash, check or HSA (health care spending account) debit cards, Visa, MasterCard, or Discover credit cards.

Vaccine Policy

North Park Pediatrics strongly supports the CDC’s and the American Academy of Pediatrics recommended schedule for routine childhood immunizations.  While we respect a parent’s choice to not vaccinate, we feel strongly that vaccines are safe and help protect not only the child, but their community from preventable diseases.  Due to the importance of these vaccines, we will not allow alterations to your child’s vaccination schedule for vaccines required for school entry in Maryland.

Cancellation Policy

We ask that you call at least 24 hours in advance if you will be unable to keep your appointment. We reserve the right to charge a $50 fee for any appointments not cancelled at least 24 hours in advance. In addition, if you are more than 15 minutes late for an appointment, we may ask you to reschedule.

Well Visits

We suggest that you schedule your well visits with the same practitioner, in order to provide the best continuity of care. These visits include measurements of growth, a review of need for immunizations, discussions regarding nutrition, activity level, development, safety issues and a time for answering questions you may have. These appointments typically are scheduled 1-2 months in advance.

Sports Physicals

Sports physicals are usually done in the 6 months prior to their sport season. We do our sports physicals in conjunction with a well visit. Please be aware that many insurance companies only allow the child to have one physical exam per 365 days. You may need to contact your insurance company to verify whether your policy allows a physical exam once per calendar year or once per 365 days. You will need to schedule your sports physicals accordingly. In addition, please review your forms carefully for the time frame in which these physicals must be done. For instance, for Harford County Public Schools, the physicals must be after a certain date, usually in the beginning of June. Please download our sports questionnaire and bring it in completed as well. Our questionnaire is for our records and will remain in your child’s chart. Call in the late spring to begin scheduling sports physicals as the summer tends to fill up fast.

Sick Visits

Time is allotted on every day’s schedule for sick visits. The front office staff will try to accommodate your request for appointment times, but we try to schedule for the first available for that day in order to provide appointments for as many ill children as possible. We will try to schedule the appointment for your child’s usual provider, but if that is not possible, we will schedule you with another provider.

Insurance & Payments

Insurance Participation List

AETNA

ALLEGEANT

BLUE CHOICE

BLUE CROSS BLUE SHIELD

BLUE CROSS FEDERAL

CAREFIRST

CIGNA

HUMANA

JOHNS HOPKINS HEALTH CARE

MEDICAL ASSISTANCE

MEDSTAR MCO

MEDSTAR SELECT COMMERCIAL

PRIORITY PARTNERS MCO

TRICARE

UNITED HEALTHCARE

UNITED HEALTH CARE MCO

Payment of all copays and deductibles is expected at the time of the visit. You are expected to show your insurance card at every visit.  A parent or guardian must accompany their child for all visits.  In the rare case that a parent or guardian cannot attend, for a sick visit only, then the office must be notified prior.  An NPP staff member will instruct the parent to complete the Temporary Authorization to Treat form and send it with the adult who will be accompanying the child. Please make sure you also send that adult with the copay, insurance card and photo ID.

If we do not participate with your insurance plan, payment in full is expected at the time of the visit. In addition, exams related to a motor vehicle accident cannot be billed to your medical insurance. Payment in full is expected at the time of the visit and you will be provided a receipt which you can submit to your automobile insurance (PIP portion) for reimbursement.

Referrals

If your insurance company requires referrals, please contact our office at 410-879-5170 and leave a message for Cathy Chamberlain, our Practice Manager. Please allow 5 business days for the completion of non-emergent referrals. We do not fax referrals except under emergency circumstances. We will call you when the referral is ready for pick up.

Records Request

If you require a copy of any portion of your child’s record, please contact us at 410-879-5170. There is a per page fee for all information except for the immunization record and growth charts. The per page fee is set by the State of Maryland. Please download and complete an Authorization to Release Records form and fax, mail or drop it off to our office. Please allow 14 business days for the completion of your request.

Telephone Consultations

When calling the office during the day, please give the front office staff your child’s name, age and some information regarding your child’s problem. The front staff will answer what questions they can, but if they are unable to answer your questions, or you still wish to speak to a practitioner, they will take a message. In general, a practitioner will call you back by the end of the business day. The telephone should be used for brief discussion only. Please make an appointment for discussions of long term problems. The phones are busiest at the beginning of the day with parents calling to have their sick children seen. For that reason, calls of a less urgent nature are better handled later in the morning and early in the afternoon.

Whenever the office is closed, one of the practitioners in on call. If you dial the office, the voicemail system will direct you how to leave a message for the on-call practitioner. You should receive a phone call back within 1 hour. If not, please call back and leave another message. Please be aware that there is a $20 charge for after hours phone calls. This charge is submitted to your insurance, but your insurance company may pass some or all of this cost on to you.

In the event of a phone system outage, please proceed directly to the nearest emergency room.